Frequently Asked Questions

Find answers to common sourcing questions

What is your service fee structure? +

We have a transparent 3-tier fee structure:

  • Step 1 (Find Suppliers): 500 CNY per product category
  • Step 2 (Factory Verification): 1000 CNY per factory
  • Step 3 (Assist Purchase): 5% of order value (minimum 2000 CNY)

You can choose any combination of services based on your needs.

Do I need to visit China to use your services? +

No! Our service is designed for fully online management. We handle everything remotely:

  • Online communication via WhatsApp, email, or video call
  • Digital reports with photos and videos
  • Electronic contracts and invoices
  • Direct shipping to your country
How long does the sourcing process take? +

Timeline depends on the services you choose:

  • Step 1 only: 3-5 working days
  • Step 1 + Step 2: 8-12 working days
  • Full process (all 3 steps): 2-8 weeks (depends on production time)
What payment methods do you accept? +

We accept multiple payment methods for your convenience:

  • Bank transfer (T/T)
  • PayPal
  • Western Union
  • Alipay / WeChat Pay (for Chinese buyers)

Service fees are paid upfront. Order payment goes directly to the supplier.

Can you help with small quantity orders? +

Yes, we work with orders of all sizes. However, please note:

  • Minimum service fee for Step 3 is 2000 CNY
  • Some suppliers have minimum order quantities (MOQ)
  • We can help consolidate orders from multiple suppliers
Do you provide quality inspection? +

Yes! Quality inspection is included in Step 3 (Assist Purchase):

  • Pre-production sample approval
  • During production inspection (optional)
  • Pre-shipment final inspection
  • Inspection report with photos
Which countries do you serve? +

We serve clients worldwide, with special focus on:

  • Southeast Asia: Thailand, Vietnam, Malaysia, Indonesia, Philippines
  • Central Asia: Kazakhstan, Uzbekistan, Kyrgyzstan, Tajikistan
  • All other countries are welcome!
How do I get started? +

Getting started is easy:

  1. Fill out the contact form or WhatsApp us
  2. We'll schedule a free consultation call
  3. Share your product requirements
  4. We'll provide a service proposal and quote
  5. Once approved, we start sourcing immediately
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